Customer Agreement
Last Updated: July 27, 2026
This Customer Agreement (“Agreement”) is between Zyphra Technologies, Inc. (“Zyphra”) and the individual, company, organization, or other entity who indicates acceptance of this Agreement (the “Customer”), either by using the Service (as defined below), executing, placing or otherwise entering into an Order (defined below), which may be using an online functionality, such as clicking a box indicating acceptance, creating an account, or otherwise affirmatively indicating acceptance of this Agreement. If Customer is a company, organization, or other entity, the individual accepting this Agreement on Customer’s behalf represents and warrants that they have authority to bind Customer to this Agreement. This Agreement is effective as of the date Customer accepts the Agreement as described above (the “Effective Date”). Certain capitalized terms are defined in Section 1 and others are defined contextually in this Agreement.
Overview
Zyphra provides artificial intelligence products and services, including MAIA, its AI-powered agent platform, and Zyphra Cloud, its platform for hosting, serving, and providing access to Zyphra and third-party artificial intelligence models.
Services
2.1
Ordering Process. Services are purchased as stated in an Order in the manner established for each of the Services. Each Order will include the specific Services ordered by Customer, including, as applicable, the purchased Services, number of units, and the time period for which such Order applies.
2.2
Permitted Use. During a Subscription Term, subject to Customer's compliance with the terms of this Agreement, (a) Customer may access and use the Services in accordance with the Documentation, this Agreement, Zyphra's Acceptable Use Policy (the "AUP"), and any limitations set forth in an Order, including (to the extent set forth in an Order) by permitting End Users to access the APIs as part of Customer Services; and (b) Zyphra grants Customer a limited, non-transferable, revocable, non-exclusive, non-sublicensable right and license for each User to: (i) download any Remote App onto a Supported Device; and (ii) use the Remote App for the sole purpose of accessing and using the applicable Service. Users are responsible for installing all Updates Zyphra makes available to the Remote App. Customer is responsible for its Users' and End Users' compliance with this Agreement.
2.3
Users. Only Users, using the mechanisms designated by Zyphra ("Log-in Credentials"), may access and use the Services. Each User must keep its Log-in Credentials confidential and not share them with anyone else. Customer is responsible for all actions taken through such Log-in Credentials (excluding misuse of the Log-in Credentials caused by Zyphra's breach of this Agreement). Customer will promptly notify Zyphra if it becomes aware of any compromise of any Log-in Credentials. Zyphra may Process Log-in Credentials in connection with Zyphra's provision of the Services or for Zyphra's internal business purposes.
2.4
Monitoring Content; Waiver. Zyphra is not responsible for, does not control, and does not have any obligation to monitor: (a) Customer Data or Output; (b) any content made available by third parties; or (c) the use of the Services by its users. Customer acknowledges and agrees that Zyphra reserves the right to, and may from time to time, monitor any and all information transmitted or received through the Services (including Customer Data and Output) for operational and other purposes. If at any time Zyphra chooses to monitor Customer Data or Output, then Zyphra still assumes no responsibility or liability for content or any loss or damage incurred as a result of the use thereof. Zyphra may in its sole judgement, at any time and without notice, screen, edit, block, filter, mute, remove or disable access to any Customer Data or Output that in our sole judgment violates this Agreement, is alleged to violate the rights of third parties, or is otherwise objectionable without any liability to the applicable user to whom such Customer Data or Output pertains or to any other users of the Service. Customer agrees to waive, and do waive, any legal or equitable right or remedy it has or may have against Zyphra with respect to Customer Data or Output. If notified by a user or content owner that Customer Data or Output allegedly violates any Laws or the rights of a third party, Zyphra may investigate the allegation and determine in its sole discretion whether to remove the applicable Customer Data or Output, which Zyphra reserves the right to do at any time and without notice.
Customer Data and Content
3.1
Use of Customer Data. Customer grants Zyphra the non-exclusive, worldwide, sublicensable right to use, copy, store, disclose, transmit, transfer, publicly display, modify, and create derivative works from Customer Data only as necessary to: (a) provide any Services and Technical Services; (b) derive or generate Service Data; (c) improve and develop Zyphra's products and services; and (d) as otherwise required by Laws or as agreed to in writing between the parties.
3.2
Security. Zyphra has implemented and will maintain an information security program that uses reasonable and appropriate physical, technical, and organization security measures designed to protect Customer Data and the Services from unauthorized access, disclosure, or use.
3.3
Users. Each party will comply with the terms of the Data Processing Agreement, which is incorporated herein by reference.
3.4
Service Data. Zyphra may Process Service Data for internal business purposes, such as to: (a) track use of Services for billing purposes; (b) provide support for Services; (c) monitor the performance and stability of the Services; (d) prevent or address technical issues with the Services; (e) to improve Services, its other products and services, and to develop new products and services; and (f) for all other lawful business practices, such as analytics, benchmarking, and reports. Customer will not interfere with the collection of Service Data.
3.5
Output. As between the parties and to the greatest extent permitted by Law, subject to the licenses granted hereunder, Customer owns and retains all right, title, and interest in and to the Output and Zyphra hereby assigns to Customer all of Zyphra's right, title, and interest in and to the Output. The foregoing assignment does not include any right, title, or interest to output or rights of any third party. Customer is solely responsible for verifying the usefulness and reliability of any Output and acknowledges and agrees that due to the nature of machine learning, Output may be inaccurate or non-unique or may not be protectible under intellectual property law.
4. Customer Obligations
4.1
Generally. Customer is responsible for its Customer Data, including its content and accuracy, and will comply with Laws and Documentation when using the Services. Customer represents and warrants that it has made all disclosures, provided all notices, and has obtained all rights, consents, and permissions necessary for Zyphra to Process Customer Data set forth in this Agreement without violating or infringing Laws, third-party rights, or terms or policies that apply to the Customer Data.
5. Suspension of Service
Zyphra may immediately suspend Customer's access to any or all of the Services if: (a) Customer breaches Section 4 (Customer Obligations) or the AUP; (b) Customer's account is 30 days or more overdue; (c) changes to Laws or new Laws require that Zyphra suspend a Service or otherwise may impose additional liability on the part of Zyphra; or (d) Customer's actions risk harm to any of Zyphra's other customers or the security, availability, or integrity of a Service. Where practicable, Zyphra will use reasonable efforts to provide Customer with prior notice of the suspension (email sufficing). If the issue that led to the suspension is resolved, Zyphra will restore Customer's access to the Service(s).
6. Customer Systems
Customer will provide and maintain any Customer Systems.
7. Third-Party Platforms
Use of Third-Party Platforms is subject to Customer's agreement with the relevant provider and not this Agreement. Zyphra does not control and has no liability for Third-Party Platforms, including their security, functionality, operation, availability, or interoperability with the Services or how the Third-Party Platforms or their providers use Customer Data. By enabling a Third-Party Platform to interact with the Services, Customer authorizes Zyphra to access and exchange Customer Data with such Third-Party Platform on Customer's behalf.
8. Technical Services
Customer will give Zyphra timely access to Customer Materials reasonably needed for the Technical Services, and if Customer fails to do so, Zyphra's obligation to provide Technical Services will be excused until access is provided. Zyphra will use Customer Materials only for purposes of providing Technical Services. Customer may use Technical Services deliverables only as part of its authorized use of the Services and, subject to the same terms as for the Services in Section 2 (Services) and Section 4 (Customer Obligations).
9. Commercial Terms
9.1
Subscription Term. Customer's subscription will be for an initial term of the length specified in the applicable Order. Subscription Term will not automatically renew.
9.2
Fees and Taxes. Fees for the Services are described in each Order ("Fees"). Customer will reimburse Zyphra for reasonable travel and lodging expenses it incurs in providing Technical Services ("Expenses"). All Fees and Expenses will be paid in US dollars unless otherwise provided in an Order. Fees are invoiced as described on the schedule in the Order and Expenses are invoiced in arrears. Unless the Order provides otherwise, all Fees and Expenses are due within 30 days of the invoice date. Fees for renewal Subscription Terms are at Zyphra's then-current rates, regardless of any discounted pricing in a prior Order. Late payments are subject to a service charge of 1.5% per month or the maximum amount allowed by Law, whichever is less. All Fees and Expenses are non-refundable except as may be set out in Section 14.4 (Mitigation). Customer is responsible for any sales, use, GST, value-added, withholding, or similar taxes or levies that apply to Orders, whether domestic or foreign, other than Zyphra's income tax ("Taxes"). Fees and Expenses are exclusive of all Taxes.
10. Warranties; Disclaimers
10.1
Disclaimers; No Warranties by Zyphra. The Services, Technical Services, and all other Zyphra services are provided "AS IS". Zyphra, on its own behalf and on behalf of its suppliers and licensors, makes no warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, or noninfringement. Zyphra does not warrant that Customer's use of the Services will be uninterrupted or error-free, that Zyphra will review Customer Data for accuracy, or that it will maintain Customer Data without loss. Zyphra is not liable for delays, failures, or problems inherent in use of the Internet and electronic communications or other systems outside Zyphra's control, and Zyphra makes no representation or warranty that Output will be accurate, reliable, or free of errors or defects. Customer may have other statutory rights, but any statutorily required warranties will be limited to the shortest legally permitted period.
11. Term and Termination
11.1
Term. The term of this Agreement (the "Term") starts on the Effective Date and continues until expiration or termination of all Subscription Terms.
11.2
Termination. Either party may terminate this Agreement (including any or all Orders) if the other party: (a) fails to cure a material breach of this Agreement (including a failure to pay fees) within 30 days after notice; (b) ceases operation without a successor; or (c) seeks protection under a bankruptcy, receivership, trust deed, creditors' arrangement, composition, or comparable proceeding, or if such a proceeding is instituted against that party and not dismissed within 60 days.
11.3
Effect on Termination. Upon expiration or termination of an Order, Customer's access to and Zyphra's obligations to provide the Services and Technical Services described in the Order and any Software will cease. Customer must also immediately remove the Remote App from Customer Systems. Zyphra will be under no obligation to store or retain Customer Data and may delete Customer Data at any time in its sole discretion. Customer Data and other Confidential Information, as defined in Section 15, may be retained in Recipient's standard backups notwithstanding any obligation to delete the applicable Confidential Information but will remain subject to this Agreement's confidentiality restrictions.
11.4
Survival. These Sections survive expiration or termination of this Agreement: 3.4 (Service Data), 4 (Customer Obligations), 9.2 (Fees and Taxes), 10.1 (Disclaimers), 11.3 (Effect of Termination), 11.4 (Survival), 12 (Ownership), 13 (Limitations of Liability), 14 (Indemnification), 15 (Confidentiality), 16 (Required Disclosures), 19 (General Terms), and Exhibit A (Definitions). Except where an exclusive remedy is provided in this Agreement, exercising a remedy under this Agreement, including termination, does not limit other remedies a party may have.
12. Ownership
Neither party grants the other any rights or licenses not expressly set out in this Agreement. Except as expressly provided in this Agreement, as between the parties, Customer retains all intellectual property rights and other rights in Customer Data and Customer Materials provided to Zyphra. Except for Customer's use rights in this Agreement, Zyphra and its licensors retain all intellectual property rights and other rights in the Services, any Technical Services deliverables, Software, Documentation, Service Data, and Zyphra technology, templates, reports, formats, and dashboards, including any modifications or improvements to these items made by Zyphra. If Customer provides Zyphra with feedback or suggestions regarding the Services or other Zyphra offerings, Zyphra may use the feedback or suggestions without restriction or obligation.
13. Limitations of Liability
13.1
Consequential Damages Waiver. Except for Excluded Claims (as defined below) neither party (nor its suppliers or licensors) will have any liability arising out of or related to this Agreement for any loss of use, lost data, lost profits, failure of security mechanisms, interruption of business, or any indirect, special, incidental, reliance, or consequential damages of any kind, even if informed of their possibility in advance.
13.2
Liability Cap. Except for Excluded Claims, each party's (and its suppliers' and licensor's) entire liability arising out of or related to this Agreement will not exceed in aggregate the amounts paid or payable by Customer to Zyphra pursuant to this Agreement during the 12 months prior to the date on which the applicable claim giving rise to the liability arose under this Agreement.
13.3
Excluded Claims. "Excluded Claims" means: (a) Customer's breach of Section 4 (Customer Obligations) or the AUP; (b) either party's breach of Section 15 (Confidentiality) (but excluding claims relating to Customer Data or Output); or (c) amounts payable to third parties under the indemnifying party's obligations in Section 14 (Indemnification).
13.4
Nature of Claims and Failure of Essential Purpose. The waivers and limitations in this Section 13.4 apply regardless of the form of action, whether in contract, tort (including negligence), strict liability or otherwise and will survive and apply even if any limited remedy in this Agreement fails of its essential purpose.
14. Indemnification
14.1
Indemnification by Zyphra. Zyphra will defend Customer from and against any third-party claim to the extent alleging that a Service, when used by Customer as permitted under the applicable Order infringes or misappropriates a third-party's U.S. patent, copyright, trademark, or trade secret, and will indemnify and hold harmless Customer against any damages and costs awarded against Customer (including reasonable attorneys' fees) or agreed in a settlement by Zyphra resulting from the claim.
14.2
Indemnification by Customer. Customer will defend Zyphra from and against any third-party claim to the extent resulting from Customer Data, Customer Materials, or Customer's breach or alleged breach of Section 4 (Customer Obligations) or the AUP, and will indemnify and hold harmless Zyphra against any damages and costs awarded against Zyphra (including reasonable attorneys' fees) or agreed in a settlement by Customer resulting from the claim.
14.3
Procedures. The indemnifying party's obligations in this Section 14 are subject to it receiving: (a) prompt written notice of the claim; (b) the exclusive right to control and direct the investigation, defense, and settlement of the claim; and (c) all reasonably necessary cooperation of the indemnified party, at the indemnifying party's expense for reasonable out-of-pocket costs. The indemnifying party may not settle any claim without the indemnified party's prior consent if settlement would require the indemnified party to admit fault or take or refrain from taking any action (other than relating to use of the Services, when Zyphra is the indemnifying party). The indemnified party may participate in a claim with its own counsel at its own expense.
14.4
Mitigation. In response to an actual or potential infringement or misappropriation claim or otherwise relating to violation of intellectual property rights, if required by settlement or injunction or as Zyphra determines necessary to avoid material liability, Zyphra may at its option: (a) procure rights for Customer's continued use of the applicable Service; (b) replace or modify the allegedly infringing portion of the applicable Service to avoid infringement or misappropriation without reducing the Service's overall functionality; or (c) terminate the affected Order and refund to Customer any pre-paid, unused fees for the terminated portion of the Subscription Term.
14.5
Exceptions. Zyphra's obligations in this Section 14 do not apply: (a) to infringement or misappropriation resulting from Customer's modification of Services or use of Services in combination with items not provided by Zyphra (including Third-Party Platforms); (b) to infringement resulting from Software other than the most recent release; (c) to unauthorized use of Services; (d) if Customer settles or makes any admissions about a claim without Zyphra's prior consent; (e) to Output; or (f) to Trial Periods (as defined in Section 17) or other free or evaluation use.
14.6
Exclusive Remedy. This Section 14 sets out Customer's exclusive remedy and Zyphra's entire liability regarding infringement or misappropriation of third-party intellectual property rights.
15. Confidentiality
15.1
Definition. "Confidential Information" means information disclosed to the receiving party ("Recipient") under this Agreement that is designated by the disclosing party ("Discloser") as proprietary or confidential or that should be reasonably understood to be proprietary or confidential due to its nature and the circumstances of its disclosure. Zyphra's Confidential Information includes the terms and conditions of this Agreement and any technical or performance information about the Services. Customer's Confidential Information includes Customer Data.
15.2
Obligations. As Recipient, each party will: (a) hold Confidential Information in confidence and not disclose it to third parties except as permitted in this Agreement, including Section 3.1 (Use of Customer Data); and (b) only use Confidential Information to fulfill its obligations and exercise its rights in this Agreement. At Discloser's request, Recipient will delete all Confidential Information, except, in the case where Zyphra is the Recipient, Zyphra may retain the Customer's Confidential Information to the extent required to continue to provide the Services. Recipient may disclose Confidential Information to its employees, agents, contractors, and other representatives having a legitimate need to know (including, for Zyphra, the subcontractors referenced in Section 19.8), provided it remains responsible for their compliance with this Section 15 and they are bound to confidentiality obligations no less protective than this Section 15.
15.3
Exclusions. These confidentiality obligations do not apply to information that Recipient can document: (a) is or becomes public knowledge through no fault of the receiving party; (b) it rightfully knew or possessed prior to receipt under this Agreement; (c) it rightfully received from a third party without breach of confidentiality obligations; or (d) it independently developed without using Confidential Information.
15.4
Remedies. Unauthorized use or disclosure of Confidential Information may cause substantial harm for which damages alone are an insufficient remedy. Each party may seek appropriate equitable relief, in addition to other available remedies, for breach or threatened breach of this Section 15.
16. Required Disclosures
Nothing in this Agreement prohibits either party from making disclosures, including of Customer Data and other Confidential Information, if required by Law, subpoena, or court order, provided (if permitted by Law) it notifies the other party in advance and cooperates in any effort to obtain confidential treatment.
17. Trial Period
If Customer receives access to Services or features thereof on a free or trial basis, or early access offering ("Trial Period," as may be identified in an Order), use is permitted only for Customer's internal evaluation during the period designated by Zyphra (or if not designated, 30 days). The Trial Period is optional and either party may terminate the Trial Period at any time for any reason. Notwithstanding anything else in this Agreement, Zyphra provides no warranty or indemnity for the Trial Period, and its liability for Trials and Betas will not exceed US$50.
18. Publicity
Neither party may publicly announce that the parties have entered into this Agreement, except with the other party's prior consent or as required by Laws. However, Zyphra may include Customer and its trademarks in Zyphra's customer lists and promotional materials but will cease further use at Customer's written request.
19. General Terms
19.1
Assignment. Neither party may assign this Agreement without the prior consent of the other party, except that either party may assign this Agreement in connection with a merger, reorganization, acquisition, or other transfer of all or substantially all its assets or voting securities to the other party involved in such transaction. Any non-permitted assignment is void. This Agreement will bind and inure to the benefit of each party's permitted successors and assigns.
19.2
Governing Law, Jurisdiction and Venue. This Agreement is governed by the laws of the State of California and the United States without regard to conflicts of laws provisions that would result in the application of the laws of another jurisdiction and without regard to the United Nations Convention on the International Sale of Goods. The jurisdiction and venue for actions related to this Agreement will be the state and United States federal courts located in San Francisco County, California, and both parties submit to the personal jurisdiction of those courts.
19.3
Notices. Except as set out in this Agreement, any notice or consent under this Agreement must be in writing (email being sufficient): (a) if to Zyphra, at legal@zyphra.com; (b) upon receipt if by personal delivery, certified or registered U.S. mail (return receipt requested); or (c) one day after dispatch if by a commercial overnight delivery service. Either party may update its address with notice to the other party. Zyphra may also send operational notices to Customer by email or through the Services.
19.4
Entire Agreement. This Agreement (which includes all Orders, Schedules, and the AUP) is the parties' entire agreement regarding its subject matter and supersedes any prior or contemporaneous agreements regarding its subject matter. In this Agreement, headings are for convenience only and "including" and similar terms are to be construed without limitation. This Agreement may be executed in counterparts (including electronic copies and PDFs), each of which is deemed an original and which together form one and the same agreement.
19.5
Amendments. Any amendments, modifications, or supplements to this Agreement must be in writing and signed by each party's authorized representatives or, as appropriate, agreed through electronic means provided by Zyphra. Nonetheless, with notice to Customer, Zyphra may modify the Policies to reflect new features or changing practices, but the modifications will not materially decrease Zyphra's overall obligations during a Subscription Term. The terms in any Customer purchase order or business form will not amend or modify this Agreement and are expressly rejected by Zyphra; any of these Customer documents are for administrative purposes only and have no legal effect.
19.6
Waivers and Severability. Waivers must be signed by the waiving party's authorized representative and cannot be implied from conduct. If any provision of this Agreement is held invalid, illegal, or unenforceable, it will be limited to the minimum extent necessary so the rest of this Agreement remains in effect.
19.7
Force Majeure. Neither party is liable for any delay or failure to perform any obligation under this Agreement (except for a failure to pay fees) due to events beyond its reasonable control, such as a strike, blockade, war, pandemic, act of terrorism, riot, Internet or utility failures, refusal of government license, or natural disaster ("Force Majeure Events").
19.8
Subcontractors. Zyphra may use subcontractors and permit them to exercise Zyphra's rights, but Zyphra remains responsible for their compliance with this Agreement and for its overall performance under this Agreement.
19.9
Independent Contractors. The parties are independent contractors, not agents, partners, or joint venturers.
19.10
Export. Customer will comply with all relevant U.S. and foreign export and import Laws in using any Service. Customer: (a) represents and warrants that it is not listed on any U.S. government list of prohibited or restricted parties or located in (or a national of) a country that is subject to a U.S. government embargo or that has been designated by the U.S. government as a "terrorist supporting" country; (b) agrees not to access or use Services in violation of any U.S. export embargo, prohibition, or restriction; and (c) will not submit to the Services any information controlled under the U.S. International Traffic in Arms Regulations.
19.11
Open Source. The Software may incorporate third-party open source software ("OSS"), as listed in the Documentation or otherwise disclosed by Zyphra in writing. To the extent required by the OSS license, that license will apply to the OSS on a stand-alone basis instead of this Agreement.
19.12
Government End-Users. Elements of the Services are commercial computer software. If the user or licensee of the Services is an agency, department, or other entity of the United States Government, the use, duplication, reproduction, release, modification, disclosure, or transfer of the Services or any related documentation of any kind, including technical data and manuals, is restricted by the terms of this Agreement in accordance with Federal Acquisition Regulation 12.212 for civilian purposes and Defense Federal Acquisition Regulation Supplement 227.7202 for military purposes. The Services were developed fully at private expense. All other use is prohibited.
19.13
Conflicts in Interpretation. If there are inconsistencies or conflicts between the terms of the body of this Agreement and the terms of any Schedules, exhibits, attachments, addenda, Policies, and other documents attached to or incorporated by reference in this Agreement, the order of precedence is as follows: (a) the terms contained in the body of this Agreement; (b) the terms of the Schedules, exhibits, attachments, addenda, and Policies to this Agreement; and (c) the Documentation.
Exhibit A — Definitions
"Affiliate" means an entity directly or indirectly owned or controlled by a party, where "ownership" means the beneficial ownership of 50% or more of an entity's voting equity securities or other equivalent voting interests and "control" means the power to direct the management or affairs of an entity.
"Confidential Information" has the meaning given to it in Section 15.1.
"Customer Data" means any data or information that: (a) Customer (including its Users) submits to the Services, including from Third-Party Platforms; and (b) is Processed by Zyphra to provide the Services to Customer.
"Customer Materials" means materials, systems, and other resources that Customer provides to Zyphra in connection with Technical Services.
"Customer Systems" means Customer's hardware, software, other technology, and infrastructure that Customer is required to provide and maintain in order for Customer to access and use the Services including Supported Devices.
"Discloser" has the meaning given to it in Section 15.1.
"Documentation" means the then-current version of Zyphra's usage guidelines and standard technical documentation for the Services that Zyphra makes generally available to its customers that it provides the applicable Services.
"End User" means an end user of Customer's products or services ("Customer Services") that incorporate or make use of the APIs, where such Customer Services provide significant primary functionality in addition to providing access to the APIs.
"Excluded Claims" has the meaning given to it in Section 13.3.
"Expenses" has the meaning given to it in Section 9.2.
"Fees" has the meaning given to it in Section 9.2.
"Force Majeure Events" has the meaning given to it Section 19.7.
"Law" or "Laws" means all applicable relevant local, state, federal and international laws, regulations and conventions, including those related to data privacy and data transfer, international communications, and export of data.
"Log-in Credentials" has the meaning given to it in Section 2.3.
"Order" means an order that describes the Services being purchased by Customer that is executed by the parties and references this Agreement.
"OSS" has the meaning given to it in Section 19.11.
"Output" means any data, results, output, or other content that is generated or derived by the Services from Customer Data and provided to Customer via the Services.
"Process" means to collect, access, use, disclose, transfer, transmit, store, host, or otherwise process.
"Recipient" has the meaning given to it in Section 15.1.
"Remote App" means Zyphra's proprietary software installed on supported remote devices as described in the Documentation through which Users can access and use a Service.
"Schedule" means a document that adds and/or adjusts certain terms of the Agreement as they apply to the purchase of one or more Services. Each Schedule is governed by and a part of the terms of this Agreement.
"Service" or "Services" means the then-current version of Zyphra's proprietary SaaS service that are identified in the relevant Order (but excluding Technical Services). Each of the Services includes any Software and Documentation for the Service, as well as any application programming interfaces ("APIs") made available by Zyphra under this Agreement.
"Service Data" means information generated from Customer Data or the use of the Services, which data does not identify Users, any other natural human persons, or Customer, such as technical logs, data, and learnings about Customer's use of the Services.
"Software" means any software, scripts, or other code required by Zyphra to operate a Service, including both cloud-based Services and a Remote App.
"Subscription Term" means the period during which Customer's subscription to access and use the Services is in effect, as identified in the applicable Order.
"Supported Device" means a hardware device on which a Remote App can be installed on and used as defined in the Documentation.
"Taxes" has the meaning in Section 9.2.
"Technical Services" means any implementation, training, or configuration services provided by Zyphra related to the Services, as identified in an Order.
"Term" has the meaning given to it in Section 11.1.
"Third-Party Platform" means any third-party platform, add-on, service, or product not provided by Zyphra that Customer elects to integrate or enable for use with any Service.
"Trial Period" has the meaning given to it in Section 17.
"User" means any employee or contractor of Customer or its Affiliates that Customer allows to use the Services on Customer's behalf.